An email accidentally sent out this week from Frontier Airlines spooked flyers across the country ahead of the Thanksgiving travel rush.
The subject line sent to flyers read “There has been a change to your upcoming flight,” although the email did not detail what the change was or which part of a trip was impacted if customers booked a round trip, USA Today reported.
But the email allegedly made some believe their travel plans were canceled because it directed them to Frontier’s “rebooking hotline” to seek “reaccommodation options.”
The airline’s customer service hotline was almost immediately flooded and busy, with travelers reporting only getting the company’s voicemail, USA Today reported.
Thursday night, the company addressed the problem in a tweet, explaining to worried customers that the email was sent in error due to a technical issue.
“We sincerely apologize. You may confirm the details of your trip by entering your confirmation number on our website,” the airline tweeted.
But neither the airline’s official Twitter account nor its customer service account, @frontiercare, posted about the issue for several hours after the email was sent, frustrating travelers.
The company has not confirmed what caused the glitch, but an investigation is underway, USA Today reported.